When speed is of the essence
EnerSys is the global leader in batteries, chargers and accessories for motive, reserve, aerospace and defence applications.
XDS Solutions has been providing fully managed export compliance services to the business’s Saudi Arabian and Nigerian export teams since August 2015. We recently caught up with the EnerSys Shared Service Centre Export Team to discover a little more about the export challenges they faced, and the solutions they’ve discovered to fix them…
Exporting to Saudi Arabia:
“Historically EnerSys Saudi had used one of the well-known multinational export compliance firms to process the inspection and compliance certification requirements of its reserve power battery exports. But, we’d been experiencing longer and longer delays, and struggled with the lack of personal support and flexibility we received.
Export compliance was slow. In fact, we often found that it would take up to 3 weeks from initial request to inspection and to finally be issued with a new, or updated certificate of conformity,”
“Obviously this situation could not be allowed to impact our telecom and utility end customers, and so we decided to migrate our export compliance work over to XDS. Now, instead of web based forms we have a single account manager, who understands our business and the Saudi customs compliance requirements implicitly.
If changes are needed to a compliance certificate I simply pick up the phone to XDS. Our account manager’s helpful, responsive approach means that applying for a new or updated compliance certificate is now a 1-day process, with the first draft received by the end of the working day.”
Exporting to Nigeria:
“Nigeria is a relatively new market for EnerSys, and we’re in the process of growing the export of reserve power batteries to telecoms and utility clients. To begin with this meant we faced an incredibly steep learning curve when it comes to understanding product testing requirements and the Conformity Assessment Programme for Exports to Nigeria.
We turned to XDS, and were immediately impressed by the quality of customer service we received. We greatly appreciated the face to face meeting XDS organised. It was incredibly effective, allowing them to understand our business, and for us to build a relationship with our personal account manager.
From the outset the team demonstrated an incredible depth of knowledge of Nigerian testing and export compliance, and took time to help us navigate the complex requirements. Streamlining the process, cutting down on the number of compliance certificates requested, instead applying suitable certification already issued.
We’ve also been able to respond rapidly to export challenges as they arise, thanks to XDS being only a phone call away. In one instance, we’d discovered last minute that the inspection carried out on goods in transit was not sufficient. XDS acted immediately, using their knowledge of our business, and the requirements surrounding export compliance to find a solution in the short term, and avoid the problem occurring again in the future.
As EnerSys develops its business in Nigeria, we greatly appreciate the role XDS plays. We find huge value in the tailored advice, unparalleled level of knowledge, and the flexible support at the end of the phone,” concluded the team.
About XDS Solutions:
Every step of your export compliance journey managed by us. No more complex forms, no more frustrating processes, just a team of expert advisors who’ll move mountains to meet your deadline.
Imagine what you could achieve.
Let’s fix it.
Contact us today, OR visit us on stand 2280.
PHONE: (+44) 01245 249002